Managing your User Account

How do I change my password?
Click on your name in top right of the portal and go to Account. In your Account Settings, below your Profile information section, click on Change Password....
Tue, 28 Mar, 2023 at 12:45 PM
How do I update my user information?
Click on your name in top right of the portal and go to Account. In your Account Settings - Profile information click on Edit Profile. Here you can edit yo...
Tue, 28 Mar, 2023 at 11:41 AM
How do I update my email address?
The quickest way to update your email address is to contact your company's User Admin with a request to make the update. If you don't know who t...
Tue, 28 Mar, 2023 at 11:40 AM
How do I change my Multi Factor Authentication (MFA) method?
Once you've selected your preferred MFA method upon your first login, you can change your preference in your Account. Click on your name in top righ...
Sat, 17 Jun, 2023 at 4:31 AM
Can I share my login details?
No, every user needs to have their own login details, and multi-factor authentication is required to access the platform.
Tue, 28 Mar, 2023 at 11:41 AM
Can I customise what I see on the platform?
Yes - you can edit which topics you see by activating and deactivating content from specific programs.#Click on your name in top right of the portal and go ...
Tue, 28 Mar, 2023 at 11:51 AM
How do I edit my email preferences?
You can choose whether you want to receive email communications from us, and for which content. Click on your name in top right of the portal and go to ...
Tue, 28 Mar, 2023 at 11:46 AM